The competition draw date and time is stated on the entry page for each competition. Each draw is guaranteed to take place at the specified time regardless of how many tickets are sold.
FAQ
When is the draw for a Competition?
Where do I find my confirmation of purchase and ticket numbers?
After purchasing tickets, you’ll receive a confirmation email with your entry details and ticket numbers, usually within 10–15 minutes. During busy times, this could take a few hours. Ticket numbers are assigned instantly, so if you can’t locate them, refer to the relevant FAQ section.
Where can I see my tickets?
To view your ticket numbers, log in and go to your account. On mobile, tap your account in the top-right corner; on desktop, hover over it and select “My Orders from the dropdown menu. Here, you can see all your tickets for the competitions you’ve entered. Good luck!
How will I know if I have won?
Winners are contacted by phone or email within 7 days of the competition’s closing date. If your contact details change before the competition ends, you must update them. If the winner cannot be reached within 14 days, an alternate winner may be selected, forfeiting the original claim to the prize.
How do I see who has won?
You can view previous live draws for cars and major cash prizes on the Draw results page. For any other draws, the winners are listed on the competitions page. Additionally, the Winners’ page showcases a list of past winners, many of whom have shared photos.
How long does the competition run?
The competition’s opening and closing dates are displayed on the website. Closing dates are never extended, even if tickets are unsold. However, live draws may be delayed due to unforeseen circumstances, with updates shared on social media. Draw dates may also be moved earlier if the competition sells out ahead of time.
Can anyone enter a competition?
The competition’s opening and closing dates are displayed on the website. Closing dates are never extended, even if tickets are unsold. However, live draws may be delayed due to unforeseen circumstances, with updates shared on social media. Draw dates may also be moved earlier if the competition sells out ahead of time.
How do you use my data?
We use your data solely to manage the competition and distribute prizes. Your data isn’t shared with third parties unless required for competition administration. For full details, see our Privacy Policy. If you win, we may share your details with the Advertising Standards Authority to ensure fair prize distribution. You can opt out of data usage anytime, but if you request removal before the competition closes, your entry will be withdrawn without a refund of entry fees.
How is the winner decided?
Traditional draws:
Every one of our traditional draws can be watched live via our Facebook page for everyone to see. We use a ball machine to determine the winner, and to ensure the process is live, we engage with our viewers by reading out comments and answering questions as we go along. In the event that a draw doesn’t sell out and the first number generated is for an unsold ticket, we will reload the ball machine and generate a new number until a winner is determined. This process ensures full transparency throughout.
Instant wins:
Instant win competitions are won by receiving a ticket number that matches a number on the list of pre-determined prizes. If your ticket numbers match any of the numbers on the list of prizes, you will instantly win that prize! End prizes are classed as traditional draws.
Automated draws:
Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw. The winner will be contacted and announced on our ‘Draw Results’ page.
What if the competition doesn't sell out?
The draw will proceed on the scheduled date, and it may be moved earlier if tickets sell out. This gives you better odds for your entry. The prize remains the same, and we do not offer a percentage of ticket sales like some other competitions do.
How do the instant win competitions work?
Instant win competitions have predetermined prizes with numbers allocated to them at the time the competition launches. If you buy a ticket into a competition with instant wins and one or more of your ticket numbers match the list of predetermined numbers, you will win the prize(s) allocated to it. Some instant win competitions have an ‘end prize’ where every entry purchased into the instant win competition will be entered to win the end prize, drawn as a traditional or automated draw at the end of the competition.
How do I opt out from some or all of the communications?
• To stop SMS notifications: Use the Opt out link on the SMS – this will unsubscribe you from all of our SMSs.
• To stop Email notifications: Use the Unsubscribe on the bottom of the emails you receive.
• To stop receiving both email and SMS you can also email us at: info@neezy.co.uk
• To stop receiving app notifications: You can do this on your device settings or by removing the app. This is not something we can control from our end.